E-commerce After sales in France

Outsource Ecommerce After Sales, Logistics France, Ecommerce address France

Your French customers want a simple return policy ?

Do you want to reduce shipping costs by grouping several parcels into a single one ?

Or do you need your returned products to be sent to a other customers after quality control and repackaging ?

How does it work ?

Registration

Reception

Forwarding

1 Registration
(read more...)

Once your registration is complete, you receive your after-sales address in France to communicate to all your customers so they can return your products easily.

2 Reception
(read more...)

All your customer returns are received from Monday to Friday in our premises, whether delivered against signature or not, by the Post Office or by private carriers (UPS, FEDEX, DHL, TNT, etc.).

3 Forwarding
(read more...)

Upon receipt, according to your requests, we can :
- re-ship your parcels the same day
  - to the destination of your choice (in France or abroad)
  - delivered against signature or not, by the Post or by private carrier (UPS, FEDEX, DHL, etc.)
store your returns for several days or weeks
group several parcels into a single one to limit your shipping costs
print labels and pro forma invoices
manage the mandatory customs formalities on your behalf
plan shipments from France by the Post or by private carrier (UPS, FEDEX, DHL, etc.).
We can also :
- correct defects found by your customers in France (examples: missing accessories, damaged part, too small, wrong color, missing instructions) so that you can sell the product again
- destroy or recycle defective products.

How much does it cost ?

You may choose the most suitable monthly plan depending on the number of mails and parcels that you expect to receive. Each of our monthly plans below entitles you to a number of invoicing credits.

Monthly Plans	micro	eco	Standard	gold	Diamond	no package
Monthly cost	9,80 €	19,80 €	39,80 €	79,80 €	159,80 €	0 €
Credits included	11	25	55	120	300	0
Cost of one credit	0,89 €	0,79 €	0,72 €	0,67 €	0,53 €	1 €

Monthly Plans	Monthly cost	Credits included	Cost of one credit
micro	9,80 €	11	0,89 €
eco	19,80 €	25	0,79 €
standard	39,80 €	55	0,72 €
gold	79,80 €	120	0,67 €
diamond	159,80 €	300	0,53 €
no package	0 €	0	1 €

The credits included in your prepaid monthly plan are used as follows :

Most common parcels drop-off services
Reception and forwarding of small parcels (*)	5	credits per parcel
Reception and forwarding of medium parcels (*)	10	credits per parcel
Reception and forwarding of large parcels (*)	20	credits per parcel
Reception and forwarding of oversized parcels	40	credits per parcel
Photos of your parcels	1	credit per parcel
Identification parcels with keywords	offered
Packing materials	no fee	included in our service fees

(*) Definition of small, medium and large parcels :

small parcels : length + width + height from 0 to 100 cm, max 6 kg
medium parcels : length + width + height from 101 to 200 cm, max 15 kg
large parcels : length + width + height from 201 to 300 cm, max 30 kg

The table above shows only the most common mail services costs.
The full prices list can be found on page Parcels Costs.

Additional services

Sell in France

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Optimize your shipping costs

Call Center France

ecommerce france, sales address France: customer calls Amazon, CDiscount, etc.

We take your customers calls

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