The website http://www.ubidoca.com/_en/ is owned by UBIDOCA Company.
The company UBIDOCA (hereinafter UBIDOCA) is specialized in the reception, forwarding and scan of the postal mail.
UBIDOCA offers its services exclusively via the Internet.
UBIDOCA is a registered trademark of the INPI, the French National Institute of Industrial Property.
The names used in these Terms and Conditions meet the following definitions:
These Terms and Conditions govern the use of the site http://www.ubidoca.com/_en/, as well as the services offered by UBIDOCA. They shall apply to any user of the site http://www.ubidoca.com/_en/.
These Terms and Conditions are valid as of March 1, 2013. This edition supersedes any previous version.
The services offered by UBIDOCA can only be contracted via Internet on the site http://www.ubidoca.com/_en/.
Therefore, any person domiciled in France or outside France can contract with UBIDOCA, subject to the application of differentiated rates for mailing.
Users of http://www.ubidoca.com/_en/ declare that they acknowledge the Internet capabilities and its limitations, including its functional and technical performance characteristics, namely the risks of interruption, the variation of response time needed to consult, query or transfer information, and any other kind of risk inherent to any connection on the web.
1.2. Ability to contract
Pursuant to article 1146 of the Civil Code, you (= the customer) declare that you have the capacity to contract under the conditions described below, that is to say being an emancipated minor or having the French legal majority (18 years old) and not being protected within the meaning of Article 488 of the French Civil Code.
You guarantee the truth and exactitude of the information provided to any UBIDOCA service.
1.3. Acceptance of the Terms and Conditions
You declare that you have read and accepted these Terms and Conditions when registering on http://www.ubidoca.com/_en/ by checking the box “I have read and accept UBIDOCA Terms and Conditions”.
The registration constitutes acceptance without any reservation of the present Terms and Conditions.
1.4. Formalization of contract
1.4.1. The principle
As soon as you register, you will receive a validation email. This email forms the sales contract between UBIDOCA and you.
UBIDOCA reserves the right to refuse providing a service ordered and / or paid online, with no need of justification, in case of manifest violation of moral or public order as understood by the French law. In this case, the credit you have funded will be returned to you within 8 working days since the detection by UBIDOCA of the abovementioned violation(s).
1.4.2. Free Trial
The free trial offer includes free scanning and uploading in your Customer Space of 10 pages of mail or 10 envelopes or a combination of the 2. In order to test our services, you may send yourself mail or envelopes. Under no circumstances this offer could include 10 pages of mail or 10 envelopes that you received from your correspondents.
You can ask us to destroy these test pages once scanned or to return them by mail in the stamped envelope that you will have provided us with the test mail.
This free trial is non-binding.
1.4.3. The welcome offer
The welcome offer consists of free online posting in your Customer Space of 10 pages of scanned mail or 10 scanned envelopes or a combination of the two within the 10 scanned pages limitation.
Since scanned pages can only be consulted in their entirety, therefore, if the number of pages of your welcome offer is less than the number of pages of your scanned mail, you will not be able to view it unless you credit your account accordingly.
UBIDOCA reserves the right to refuse this offer without justification in case of manifest violation of moral or public order, in the case of suspicion of fraud or attempted fraud on the Internet, or Infringement of French legislation
The welcome offer does not apply to online gaming and betting mail (these will be scanned and deducted from the monthly quota of pages included in the customer's package or charged per unit if the customer did not subscribe to a package).
The welcome offer is suppressed when the customer's account has an overdraft (in particular when the customer has not paid for his package, his paid options, or his mail or parcel storages).
1.4.4. Electronic signature
Any ordering for a service offered on the site http://www.ubidoca.com/_en/ assumes the consultation and the express acceptance of the present Terms and Conditions by the customer. However, this acceptance is not conditioned by a handwritten signature on your part.
In accordance with the provisions of Articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of 30 March 2001, adopted for the application of Article 1316-4 of the Civil Code and relating to electronic signature, It is recalled that the validation of your order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature and is proof of the entirety of the order and the chargeability of the sums due in execution of the said command.
It is expressly agreed that, unless you bring proof of a manifest error, the data kept in the information system of http://www.ubidoca.com/_en/ have probative force concerning the purchased orders.
The data retained by UBIDOCA over electronic or computerized support constitutes proof. If UBIDOCA files them during in any legal dispute or other proceedings as evidence, they shall be admissible, valid and enforceable between the parties in the same manner, in the same conditions and with the same probative force as any document which is established, received or retained of a physical support
The services offered by UBIDOCA can be found at https://www.ubidoca.com/services-office-france.php.
All rates are shown on our page http://www.ubidoca.com/office-france-cost.php.
2.1. Information relative to all services
As UBIDOCA does not report your mail directly to your mailbox, it is up to you to arrange for it to be redirected to UBIDOCA.
You have 2 options to send us your mail:
Your UBIDOCA address is communicated to you by email when you register. It is written as follows:
Mr or Mrs or Company
4 rue du Bulloz
UBIDOCA Center 99990
The mention "Center UBIDOCA + customer number" is mandatory. Otherwise, your couriers and parcels can not be identified as to be distributed to our address by the Post Office. In addition, the mention "Center UBIDOCA" differentiates your UBIDOCA address from your tax home. Indeed, in accordance with French law which prohibits the registered address of natural persons, your UBIDOCA address does not constitute your tax home. In fact, UBIDOCA can only issue certificates of registered postal address and not proof of address. The issue of a certificate of registered postal address or a certificate of registered company address is payable (cost: 5 Credits + postal charges).
If couriers or parcels are sent to you without the mention "Center UBIDOCA + customer number", a fee will be charged (2 Credits per mail or per parcel). If the absence of this mention is recurrent and / or deliberately omitted, UBIDOCA reserves the right to close your account. P>
Your Ubidoca address is only a mailing address. As a result, you can not use it to have a passport, identity card, resident card, registration card or green insurance card issued, to open a bank account (in a local branch or online) and have banking instruments (credit card, checkbook, checkbook, etc.) to apply for a loan or credit with a bank or financial the benefit of social assistance paid by the State or any affiliated body (public or private). Random checks of your mail can be made by the Management of Ubidoca in case of suspicion of fraudulent / unauthorized use of your Ubidoca address. A management fee (15 €) will be charged each time we have to write and send a mail to the administration or the organization concerned by the illegal use of our Ubidoca address.
The mailing address we provide you can not be used on online betting sites (PMU, French Games, Betclic, Winamax, Unibet, etc.). It can not be used to open a Nickel account in a tobacconist.
In order for UBIDOCA to receive your registered mail, you must first fill out the postal authorization form (form 776) sent to you by email when you register and send it to us by email or by post accompanied by a copy of both sides of your identity card (valid). Otherwise, your registered mail will be refused and returned to the sender. Management fees for "refusal of registered mail" will be charged (2 Credits by registered mail refused). In case of refusal of registered mail, Ubidoca is not aware of the name of the sender of the mail.
2.2. Scanning your mail
UBIDOCA scans your mail, except for advertisements, books and magazines (unless otherwise expressly requested).
mail of + 15 pages are not scanned (unless you request otherwise). Only the first page or introductory mail is scanned.
Scanning is limited, by default, to 96 DPI. Mail scan in superior resolution is possible on request, and at an additional cost (see our services on request). Lower scanning is also possible on demand (no increase or cost reduction).
Documents with a size larger than A4 are not scanned. In this case, an email is sent to inform you of the non-scanning of the document.
A double-sided mail is counted as a 2-page mail (= 2 units). Traditionally redundant pages are not scanned (for example: back of bank statements or reverse of telephone operator invoices).
2.3. The forwarding of your mail
If you ordered one of our "simple return without opening" packages, your mail are received by UBIDOCA and stored.
You are notified by email each time we receive an email for you; you are informed of the number of mail received, possibly the title of the magazine, or if the mail received is a registered mail.
Your mail are then sent back to you in bulk (in a large envelope) according to the periodicity you have chosen: once a month, every 15 days, once a week or every day (working days).
Return shipping charges (by post or carrier) are not included in the packages as they vary depending on the weight, destination and shipping format of your mail.
This provision for postage costs works like an exhaustible credit: if it is not used in full for the current month, the balance is used the following month, etc ...
2.3.1. The principle
Our premises are not accessible to the public for reasons of confidentiality and security. You can not come and collect your mail or have it picked up by a third party.
The return of your original mail is done at least once a month on the anniversary date of your registration.
If you do not wish to receive your mail each month, you must choose our Mail Keeper option. Billing varies by slice: first slice up to 10kg, second slice up to 20kg.
If your mail can not be forwarded to you 15 days after the end of a month of custody (due to debit balance / insufficient to cover the costs of forwarding, because of absence of forwarding address). You will be charged for "Unplanned Storages" until your situation is rectified.
It is up to you to properly evaluate the consequences of such destruction. UBIDOCA can not be held responsible if a document destroyed with your authorization was subsequently claimed by the administration or any other body in order to assert your rights.
2.3.2. Practical arrangements
The original mail are redirected by the Post office in green mail rate. If you want another way of transportation (priority rate, mail followed, sending by registered mail, sending by private carrier, etc.), you must ask us by email.
Shipping costs are not included in the packages as they vary depending on the weight, destination and mailing format.
Your original mail is redirected to you as UBIDOCA has received it, that is, in its original envelope or under plastic when it has not been opened.
You must provide us with a return address when you register or, at the latest, 30 days after your registration. Otherwise, you will be charged for the month due for "Unplanned custody" and the sending of your mail will be postponed.
You can change your forwarding address at any time in your Customer Space at no additional charge. As soon as you change it, it immediately replaces your old address.
2.4. Other services
2.4.1. Receipt and forwarding of packages
The return of parcels is subject to several conditions:
If at the reception of your parcel, one of these conditions is not fulfilled, you will be charged a storage fee. Beyond 1 month of storage and without payment or special instructions from you, the parcel will be returned to the sender with the mention NPAI and without new postage, or destroyed if it can not be returned to the sender (case parcel delivered by private carrier).
Packages are not opened and are returned as is to the address indicated in your Customer Space. It is your responsibility to ensure that an invoice is accessible by customs without opening the package. Otherwise, your package may be returned to us or opened for verification of content by customs.
If Ubidoca has to re-pack your package (damaged packaging, non-reusable packaging, etc.) so that it can be accepted by the postal services, you will be charged a repackaging fee.
If you want to combine several packages into one package, you must send us an email request before receiving the first package to repackage (cost: 1 reception/forwarding of a parcel). If Ubidoca has to store several packages for repackaging before sending, you will be charged a storage fee (1.20 euros per package and per week).
The parcels are redirected by default to the recommended international colissimo (recommendation rate R1) on the day of their receipt and to the address indicated in your Customer Space (provided that your Ubidoca balance is sufficient to cover all shipping costs). If your balance is insufficient, storage fees will be charged (1.20 euros per week and per package). If you want another type of shipment (in economic parcels, with a higher referral rate or via a private carrier), simply contact our Customer Service by email and indicate your shipping preferences before receipt of your package. In this case, additional charges may apply (especially in the case of an economy trip).
If upon receipt of your package, customs fees or taxes are to be paid, your Ubidoca account must be sufficiently fueled to cover them in full. Otherwise, your package will be refused (Ubidoca not credit).
Shipping costs of your parcels are payable in advance. No credit is granted by Ubidoca.
In case of refusal of package (on your request), you are charged. If we receive a package before your request for refusal, said package will be returned to you at your expense without possible dispute or returned to the sender on your request (if free return is possible).
2.4.2. Fax reception
Your fax number is sent to you by email after ordering one of our packages and receiving your first payment.
You are required to ensure that your correspondents clearly identify you as the recipient of the fax. Otherwise, UBIDOCA will not be able to send it to you.
Since faxes can be consulted in the form of a PDF document, they can only be consulted in their entirety. In fact, if the number of your available units is less than the number of pages of your fax, you will not be able to consult it except to credit your account.
2.4.3. Payment of invoices
We can pay your bills on the basis of original mail in our possession (or email that you have sent us by email).
We then charge your UBIDOCA account for the amount of the invoice to be paid and you charge the UBIDOCA service (which is either included in your package or charged extra) and 1.6% of the invoice amount.
If your UBIDOCA account does not cover all of these fees, your bill payment will be put on hold until you receive your payment.
In order to pay your bills, your UBIDOCA account must be supplied exclusively by bank transfer. Failure to comply with this condition, UBIDOCA can not be held responsible for any delay in payment.
2.4.4. The Registered Bussiness Address
We can domiciliate your company (created or to be created)..
The registered company address requires the constitution of a preliminary file including:
These documents must be sent to UBIDOCA as soon as possible by post or email to: Business Customers. Otherwise, the direct debit cannot be validated by UBIDOCA..
If you have carried out the formalities of establishment or transfer of registered office without having communicated the above-mentioned documents to UBIDOCA, UBIDOCA reserves the right to denounce the registered address thus effected with the competent authorities.
If UBIDOCA carries out for you all or part of the formalities required to create or transfer your company's registered office, you must first sign a signed and dated estimate to be returned to us, accompanied by the handwritten mention "good for agreement". No administrative procedure will be carried out by UBIDOCA before the receipt of your duly validated estimate and your registered address contract.
Account opening fees are charged for each new direct debit. These costs remain acquired regardless of the outcome of the registered address.
The registered address service is granted and accepted for a minimum period of 3 months, tacitly renewable for a period of 3 months from the date of registration.
It may be dismissed by each of the parties without compensation at any time within 3 months by means of a registered mail with acknowledgement of receipt, subject to a notice period of 1 month.
The domiciliary undertakes to pay 3 months in advance (by bank transfer only). These fees are in no way refundable. If the administration refuses to accept a direct debit application, the 3 months advance fee paid to Ubidoca is not refunded.
2.4.5. Legal and administrative assistance
Legal and administrative services (other than those listed in the "Rates" page and billed in units) are the subject of a quote prepared by UBIDOCA that you must accept in writing before any service.
If within the framework of these services, a sending of mail is necessary, the expenses of the Post office are with your load. If copies are to be made, they will be charged extra.
2.4.6. Customers Calls
En cas de réception d'appels téléphoniques qui vous sont personnellement destinés, vous serez facturé quel que soit le nombre d'appels reçus, UBIDOCAIn case of receiving phone calls that are personally intended for you, you will be billed regardless of the number of calls received, UBIDOCA not intended to act as a switchboard for customers of its customers. n'ayant pas vocation à faire office de standard téléphonique pour les clients de ses clients.
2.4.6. Message Transmission
When someone searches for you and contacts UBIDOCA in this way (by phone or email), we will send you the message by email. This service will be charged.
Possible payment terms are:
The online payment is secure. UBIDOCA uses the 256-bit SSL communication protocol to encrypt all data exchanged with your machine. The SSL encrypted mode is active when the icon to the left of the URL address is green with a padlock.
All services ordered by the customer and shipping costs are payable in advance.
Regardless of which payment method you choose, your payment takes the form of a reloadable credit that you renew, at your convenience.
In case of payment by credit card, you are redirected to the Paypal site. Your UBIDOCA account is credited as soon as your payment has been made. If you make your payment online with a different email address than the one you entered when registering, your account will not be credited automatically.
If you make your payment by cheque, money order, direct debit or bank transfer, your account will be credited only after your payment has been received.
Payments by credit card (via Paypal), money order and direct debit are subject to a commission when their amount is less than 50 euros.
The scale applied is as follows :
If you have opted for a direct debit payment, the first direct debit will be made within 7 to 10 working days from the receipt of the necessary documents (copy of your identity card + RIB + SEPA mandate).
If your bank rejects a direct debit, you will be charged a management fee. Withdrawals will be stopped immediately and you will have to choose another method of payment. Ditto in case of a cheque rejected by your bank.
In the event of a credit card payment incident, your UBIDOCA account will be immediately closed. It can only be reactivated by bank transfer; once your Ubidoca account is reactivated, you will no longer be able to pay for your subscription by credit card.
In case of payment in foreign currency, you will be charged a transaction fee if it has not been paid by your bank.
3.2. Practical arrangements
All started packages are due in full. If you cancel your subscription during the month, it will not be refunded, regardless of the number of services performed by UBIDOCA during the month in question.
If you cancel your subscription during the course of the month, and your balance is in credit, the excess received by UBIDOCA will be returned to you upon express request. Reimbursement is made via Paypal for customers who have paid by credit card, and by cheque or transfer for customers who have paid by bank transfer, direct debit, cheque or money order.
When the balance of your UBIDOCA account is in debit, we continue to receive and/or scan your mail (within the limit of 11 unpaid documents placed online in your Customer Centre). Since the forwarding of your mail cannot be carried out, an unplanned custody of mail will be charged to you. Unpaid mail placed online in your Customer Space cannot be viewed. You can unlock them instantly by paying online by credit card.
In case of prolonged debit balance, your account is suspended : your mail is no longer scanned or re-shipped; parcels are no longer re-shipped. Your monthly plan continues to be debited and a storage fee is charged. As soon as your account has been regularised, the processing of your mail and parcels will resume without delay.
You can change your plan during the month and opt for a higher plan. If you wish to opt for a lower package, you can only do so at the end of the current monthly package.
You can view your invoices for the last 12 months in your Customer Space. They are established in real time: as soon as a service is performed by UBIDOCA, they are reflected on your invoices.
Invoices issued by UBIDOCA must include an address in accordance with the law. You must therefore fill in this address in your Customer Space. Failing this, and after 3 reminders by email, you will be charged a fee each week.
The invoices drawn up by UBIDOCA must indicate the applicable VAT rate and amount. Invoices without VAT cannot be issued. In the case of an account opened by a company, you can give us your VAT number so that we can issue invoices without VAT.
Pursuant to Article L. 121-20 of the Consumer Code, you have a right of withdrawal. This right must be exercised within 7 days from the date of your registration on https://www.ubidoca.com/. When the 7-day period expires on a Saturday, Sunday or public or non-working day, it is extended to the next working day.
To exercise this right, you must send us a registered mail with acknowledgement of receipt to: UBIDOCA, Customer Service, 4 rue du Bulloz, 74940 ANNECY, France.
4.2. Termination and suspension
4.2.1. Under UBIDOCA initiative
UBIDOCA reserves the right to terminate or suspend, by operation of law, an account opened on https://www.ubidoca.com/, without any right to compensation, in the event of a serious or renewed violation of one of the clauses of these GTCU.
UBIDOCA also reserves the right to terminate or suspend, by operation of law and without prior notice, a customer account by email:
If a customer whose account has been closed by UBIDOCA because of prolonged debit wants to reactivate his account, he must request it by email. A management fee will then be charged.
Furthermore,UBIDOCA also reserves the right to terminate or suspend, by operation of law and without prior notice, a customer account by email, in the event of civil or criminal legal proceedings (complaint, summons, motion, order, etc.) brought against it and involving (directly or indirectly) UBIDOCA, without having to justify itself and/or produce any evidence to the customer.
If necessary, UBIDOCA reserves the right to charge the customer as follows:
Finally,UBIDOCA reserves the right to take legal action against any client thus sued (regardless of the outcome of the initial legal proceedings) in case of financial and/or moral, direct or indirect damage suffered, in accordance with the laws in force.
Customer accounts that are inactive for 6 months, i. e. for which no scanning or re-delivery has been carried out and no invoiced services will be automatically and unilaterally closed by UBIDOCA. An account thus closed can be reactivated at the customer's request without losing the scanned mail in his Customer Space. An account closed for 6 months of inactivity that has not been reactivated at the customer's request after a further 6 months of inactivity will be cleared: scanned mail will be permanently deleted.
4.2.2. At your initiative
If you are a private customer, you can cancel your account at any time by email. As long as you have not terminated your account, we will continue to receive your mail and parcels and your package (+ any options) will continue to be charged to you.
No ex-post termination is accepted. You must regularize your account so that it can be closed. If your account is in credit, we will refund you on express request the too much collected except for the current monthly fee. Provisions for unused postal charges are also reimbursed upon request.
If you are a business customer, you can cancel your subscription by registered mail every 3 months with 1 month's notice.
The entire site https://www.ubidoca.com/ is subject to international legislation on copyright, trademark law and, in general, on intellectual property, both as regards its form (choice, layout, layout of materials, means of access to data, organization of data.), as regards each of the elements of its content (texts, images, etc.). These contents, appearing on the pages of this site, are the exclusive property of UBIDOCA.
Any reproduction, representation, distribution or redistribution, in whole or in part, of the content of this site on any medium or by any means whatsoever, as well as any sale, resale, retransmission or making available to third parties in any way whatsoever are prohibited. Failure to comply with this prohibition constitutes an infringement which may give rise to civil and criminal liability of the infringer.
6.1. Personnal data
The personal information we collect is mandatory for the processing of the requested services. In the absence of opposition and for legitimate reasons, UBIDOCA is authorized, by express agreement, to keep them in computer memory, to use them, as well as to communicate them for the same purposes to the legal persons of its group, its insurers, or even to third parties or subcontractors for management purposes.
In accordance with the law no. 78-17 of 6 January 1978 relating to information technology, files and freedoms, you have the right to access and rectify personal data concerning you. The rights of access, rectification and opposition may be exercised with the management of UBIDOCA. All you need to do is send an email or a mail to UBIDOCA with your name, surname, and email address.
6.2. Confidential codes
You access your Customer Space by entering your username and password. These personal codes are strictly confidential.
It is your responsibility to ensure that these codes are kept and entered in a secure and confidential manner. You are solely responsible for the consequences of their disclosure or use by third parties.
We guarantee you the strictest confidentiality.
Your contact details and addresses will not be communicated to any private or public body or individual (except in the case of an exception under point 6.1).
This confidentiality may be waived in the event of a visit to our premises by the gendarmerie, police or bailiffs with an enforceable title. It may also be lifted in the event of investigations and/or audits by the tax administration or in the event of ongoing or pending legal proceedings. Ubidoca is then obliged, as a registered company address approved by the Prefecture, to communicate all information in its possession concerning the client concerned. Under no circumstances will the latter be able to claim against Ubidoca for breach of the confidentiality of its data, mail and/or any other information concerning it and at the disposal of Ubidoca.
Hypertext links to other sites do not engage the responsibility of UBIDOCA, especially with regard to the content of these sites.
UBIDOCA is not responsible for hypertext links pointing to https://www.ubidoca.com/ and prohibits anyone from setting up such a link without his express and prior authorization.
8.1. Annual closure
UBIDOCA reserves the right to close its offices during the holiday season. You will be notified by email several days before closing. During this closure, your mail and parcels are stored in our Sorting Centre but are not processed (no scanning or re-dispatch). Registered mail are put in pending of sending until signature and treatment on our part (they are not returned to the sender).
The UBIDOCA services are in accordance with the French legislation in force.
UBIDOCA cannot be held responsible for elements beyond its control and for any damage that may be suffered by the technical environment of the users and in particular, computers, software, network equipment (modems, telephones...) and any equipment used to access the site https://www.ubidoca.com/ and use our services.
UBIDOCA cannot be held responsible for the suspension of its services in the event of force majeure, particularly in case of interruption of the service linked to the transport and storage of information or to your computer system.
Similarly, UBIDOCA shall not be held liable for any consequences of a security defect (hardware or software) in the connection terminal (computers, mobile phones, etc.) of users of https://www.ubidoca.com/.
UBIDOCA declines all responsibility in the event of interruption or failure of EDF-GDF services, the French and foreign Post Office, our host or the Internet network.
UBIDOCA declines all responsibility for any violation of the SSL system of our site https://www.ubidoca.com/, technical problems on your consultation tool or your failure, of any kind whatsoever, making your scanned mail accessible by third parties.
UBIDOCA declines any responsibility in case of violation of your confidentiality following a technical failure linked to a case of force majeure beyond its control.
In order to be able to view your scanned mail in your Customer Space, you must have a consultation tool that can display HTML pages, manage the SSL protocol, and manage the standard connection mechanism with login and password stored in session. Otherwise, UBIDOCA cannot be held responsible for your inability to access the scanned documents.
In some countries that still practice censorship on the Internet (such as China or Morocco), it may be difficult, if not impossible, to access the Secure Customer Space. UBIDOCA cannot be held responsible for such connection difficulties. A special procedure has been set up by UBIDOCA and allows customers affected by this censorship to receive - after express agreement - their scanned mail by email as a ZIP file (zip file).
Since UBIDOCA is dependent on the postal services, it cannot be held responsible for any incidents (slow delivery, deterioration, loss, etc.). UBIDOCA declines all responsibility in the event of a postal services strike (French and foreign) or any other technical or human event of an exceptional nature slowing down or preventing the forwarding of your original mail.
In the case of mail or parcels with tracking, UBIDOCA cannot be held responsible for failures in the tracking systems of the Post Office or private carriers. Likewise, UBIDOCA cannot be held responsible for errors / omissions of the Post Office (failure to flash, prolonged storage of mail to be delivered on their premises, late delivery, errors in the delivery of mail, and...).
UBIDOCA declines all responsibility for the storage of parcels containing perishable goods. UBIDOCA cannot be held responsible for the lengthening of delivery times following the retention of a parcel by French or foreign customs or by a private carrier. Similarly, Ubidoca declines any responsibility in case of customs control of a parcel; in this case, a specific adhesive tape informs you that the parcel has been opened and stamped by customs.
UBIDOCA declines all responsibility in case of prolonged debit balance of the customer having had as a consequence an interruption in the scanning of his mail. It is the customer's responsibility to regularly fund his account in order to avoid suspension of our services. It is also incumbent on him/her to consult his/her mail regularly (particularly the clients under "Direct debits" who must consult their mail at least every 3 months according to the law). Under no circumstances can UBIDOCA be held responsible for a late reading of scanned mail.
UBIDOCA's customers are deemed to buy in France and are therefore subject to French law. Any order placed on https://www.ubidoca.com/ is subject to the French law in force.
In case of litigation, only the French courts will be competent.